"Data inconsistencies have been detected" in the Integrity Summary window

1. Select Setup, Settings, Company, then Currencies to check if you’re using foreign currencies.
2. If there’s more than the home currency, then you're using foreign currencies.
3. Contact Customer Support for data repair at 1-888-522-2722.

You sent the file to your accountant using the Accountant Edition

1. The accountant made a general journal entry directly to the control account. Return the backup file to the accountant to void these entries.
2. If the accountant will make these entries.
   • Make entries in the correct module, or disregard the data integrity issue if using the General Journal for adjustments (Not recommended)
   • The company file can’t have a data inconsistency while in History mode. Sage 50 won’t allow you to advance into the new year
3. To post Accounts Receivable adjustments, use the Sales Invoice module and not in the General Journal.
   • Use a negative value to decrease the Accounts Receivable balance
   • Use positive value to increase the balance
4. To post Accounts Payable adjustments, use the Purchase Invoice module and not in the General Journal.
   • Use a negative value to decrease the Accounts Receivable balance
   • Use positive value to increase the balance

You didn't send the file to an accountant using Accountant Edition

Select your inconsistency below for steps to resolve.

Total Debit and Total Credit not matching / Retained Earnings opening balance isn’t correct

1. Ensure all computers are on the latest version.
2. Make a backup of your data.
3. Follow the steps to resolve the Data inconsistency between total Debits and total Credits.

Accounts Payable or Accounts Receivable balances don’t match my Unpaid Invoices

 NOTE: If you use foreign currency, don't follow these steps to resolve. You must contact Sage Customer Support to schedule data repair.. 

1. Make a backup of your data.
2. If you don't use foreign currency, follow these instructions to resolve the inconsistency with the balance and the unpaid invoices.

Deposit Account Balance isn’t equal to my Pre. Order. / Deposit 

The steps to resolve this issue depend on the following criteria.

• If linked accounts are accurate
• If your Prepd Ord./ Deposit sub-ledger is zero while the Deposit Acct. Balance isn’t
• If you made a general journal entry instead of entering the opening balance, then void the general journal entry

To resolve.

1. Make a backup of your data.
2. Review the instructions on how to resolve the inconsistency.

Advances & Loans Receivable Balance doesn’t match my Advances and Loans Paid

The steps to resolve this issue depend on the following criteria.

• If linked accounts are accurate
• If the file is in history mode
• If the inconsistency is recent

To resolve.

1. Make a backup of your data.
2. Review the instructions for steps to resolve the inconsistency.

Vacation Payable Balance doesn’t match my Vacation Pay Owed

The steps to resolve this issue depend on the following criteria.

• If linked accounts are accurate
• If the file is in history mode
• If the inconsistency is recent

To resolve

1. Make a backup of your data.
2. Review the instructions on how to resolve the inconsistency.

Goods Received Balance doesn’t match Uninvoiced Goods Received

The steps to resolve this issue depend on the following criteria.

• If linked accounts are accurate
• If the file is in history mode

To resolve.

1. Make a backup of your data.
2. Review the instructions for the steps to resolve the inconsistency.

Delivery Orders Balance doesn't match Uninvoiced Delivery Orders

The steps to resolve this issue depend on the following criteria.

• If linked accounts are accurate
• If the file is in history mode

To resolve.

1. Make a backup of your data.
2. Review the instructions for the steps to resolve the inconsistency.