| | My Deposit Account Balance is not equal to my Pre. Order. / Deposit subledger |
| Resolution | - Go to Setup, Settings, Customers and Sales, Linked Accounts, Invoices and Receipts, Deposits and Prepaid Contracts:
- verify the linked accounts are selected accurately
- Go to Maintenance, Check Data Integrity. If your Prepd Ord./ Deposit sub-ledger is zero while the Deposit Acct. Balance is not
- Find the account number by going into the Chart of Accounts and remove the Opening Balance on the deposit account
- Instead, enter the Deposit in the Receipts journal
- If the deposit is before the start date of the fiscal year, then date the deposit to the fiscal start date
- If you had made a general journal entry instead of entering the opening balance, then void the general journal entry
- Go to Reports, Journal Entries / Transaction Details, General
- If you find the linked account in this report, this is the journal entry that caused your integrity issue and should be reversed and posted into the correct module rather than the General Journal
- Transactions can only be reversed if it is found in the Current Fiscal Year or Previous Fiscal Year
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