| Third party utilities, anti-virus and firewall issues with Sage 50 |
Resolution | AVG and Avast AVG / Avast Internet Security (free and paid versions) - The latest versions of AVG and Avast has added Protected Folders turned on by default
- If you get the error message "Sage50Accounting.exe is trying to change or delete the file *.* in your documents folder", click Allow app
- If the Allow app request doesn’t show up in AVG, click
- the Menu drop down
- Settings gear wheel
- General
- Blocked & Allowed apps
- Remove Sage 50 from the List of blocked apps
- Add C:\\Program Files (x86)\Sage 50 (version)\Sage50Accounting.exe to the List of allowed apps
- Click the Full protection tab, Ransomware protection, uncheck Database files and Document files under File types
If you're unable to install Sage 50 - Uninstall the 2 ODBC connectors
- Run the Microsoft Fixit tool to uninstall Sage 50 from the registry. Ensure you select the version with the proper registry key by hovering your mouse over it and clicking Next
- Go to Windows Explorer, C:\Program Files (x86)
- Delete the Sage 50 Accounting 202x folder
- Delete the Winsim folder
- if you can't delete the Winsim folder, Uninstall The Connection Manager
- Reboot the computer
- Try deleting the folder again
Temporarily uninstall AVG or Avast - After uninstalling, go into the C:\\ and delete the hidden $AVG folder for AVG or $AV_ASW folder for Avast
- Run the Sage 50 installer again
- If Sage 50 prompted you to install when you closed the software, you'll find the installed in C:\Users\Public\Documents\Sage Software\Simply Accounting\Download. If you downloaded the installer from the knowledgebase, then either locate and run the installer again, or download and run the installer again
- Install Sage 50 Accounting
- After the install is complete, reenable or reinstall AVG / Avast
PC Tuneup - AVG security products sometimes come bundled with AVG PC Tuneup
- This add-on application sometimes moves Sage 50 components to the Recycle Bin
- Discontinue usage or contact AVG to allow exceptions of the Sage 50 processes and the Sage 50 data folders location
- Open the Recycle Bin and restore any files located in an SAJ folder
- If you've deleted files in the Recycle Bin, locate and restore the most current backup of your company file
Tuneup Utilities 2014 - The older version of AVG PC Tuneup was called Tuneup Utilities
- This program will delete Sage 50 backup files that have a similar name or delete the duplicate files in compressed / non compressed folders
- Remove it from your system or contact AVG to configure properly
Avast Avast Cleanup Bitdefender - Some versions of Bitdefender have a Safe Files protection feature
- Click View Features, Safe Files, Protected Folders and Remove the Documents and Public Documents folder from the list
- Store your important data files in a new folder in the C:\\ drive instead
- See bitdefender.com/support
- Videotron Maximum Security Service is an alternative name for Bitdefender Total Security
Trend Micro - Some versions of Trend Micro security have their own firewall or a firewall booster that doesn’t overtake the standard Windows firewall
- Uncheck the "Activate the Firewall Booster..." or contact Trend Micro to allow exceptions
Windows Defender - You can't remove ransom-ware protection for Controlled Folders. You'll need to turn off the Controlled Folders option
- If you don't want the Windows Defender Controlled folder access feature, you can turn it off by following these steps
- To use the Controlled Folders option, you’ll need to allow the Sage 50 processes manually to exclude Sage 50 executable files
- In Windows 10, search for and click
- Virus & threat protection
- Virus & threat protection settings
- scroll down to Manage Controlled folder access
- Allow an app through Controlled folder access
- Click Add an allowed app
- Add these files on the list
-
Note: MySQL 5.0.38 is for Version 2008-2013. MySQL 5.6.10 is for Version 2014-2017, MySQL 5.7.18 for Version 2018 C:\Program Files (x86)\Sage 50 Accountant Edition\Sage50Accounting.exe C:\Program Files (x86)\winsim\ConnectionManager\SimplyConnectionManager.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.0.38\mysql\mysql.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.0.38\mysql\mysqld-nt.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.6.10\mysql\mysqladmin.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.6.10\mysql\mysqld.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.18\mysql\mysqlcheck.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.18\mysql\mysqld.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.18\mysql\mysqladmin.exe C:\Program Files (x86)\winsim\TransactionManager20XX – CDN\Sage_SA.TransactionManager.exe C:\Program Files (x86)\Sage 50 [version]\dbverifier\Sage_SA_DBVerifier.exe C:\Program Files (x86)\Sage 50 [version]\LogSubmitter\Sage_SA_ErrorLogSubmitter.exe C:\Program Files (x86)\Sage 50 [version]\Sage_SA_dbutil.exe C:\Program Files (x86)\Sage 50 [version]\Sage_SA_Policy.exe C:\Program Files (x86)\Sage 50 [version]\Sage_SA_update.exe C:\Program Files (x86)\Sage 50 [version]\Sage_SA_webhelp.exe C:\Program Files (x86)\Sage 50 [version]\Sage_SA_upload.exe C:\Program Files (x86)\Sage 50 [version]\SageUpgrader.exe C:\Program Files (x86)\Sage 50 [version]\Sage_SA_custrep.exe C:\Program Files (x86)\Sage 50 [version]\TST\Sage_SA_TST.exe C:\Program Files (x86)\winsim\ConnectionManager\Simply.SystemTrayIcon.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.0.38\mysql\mysql.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.0.38\mysql\mysqldump.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.6.10\mysql\mysql.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.6.10\mysql\mysqldump.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.18\mysql\mysql.exe C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.18\mysql\mysqldump.exe Microsoft Fix it Tool https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d |
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