Avast and Norton when updating Sage 50 The antivirus moves the installer file to quarantine. - If you're using Norton, move the file out of quarantine and add it as 'exception allowed'
- For Avast, move the file out of quarantine, add it as 'exception allowed', uninstall and reinstall Sage 50
AVG and Avast AVG / Avast Internet Security (free and paid versions) - The latest versions of AVG and Avast has added Protected Folders turned on by default
- If you get the error message "Sage50Accounting.exe is trying to change or delete the file *.* in your documents folder", click Allow app
- If the Allow app request doesn’t show up in AVG, click
- the Menu drop down
- Settings gear wheel
- General
- Blocked & Allowed apps
- Remove Sage 50 from the List of blocked apps
- Add C:\\Program Files (x86)\Sage 50 (version)\Sage50Accounting.exe to the List of allowed apps
- Click the Full protection tab, Ransomware protection, uncheck Database files and Document files under File types
If you're unable to install Sage 50 - Uninstall the two ODBC connectors
- Run the Microsoft Fixit tool to uninstall Sage 50 from the registry
- Select the version with the proper registry key. Hover your mouse over it and click Next
- Go to Windows Explorer, C:\Program Files (x86)
- Delete the Sage 50 Accounting 202x folder
- Delete the Winsim folder
- if you can't delete the Winsim folder, Uninstall The Connection Manager
- Reboot the computer
- Try deleting the folder again
Temporarily uninstall AVG or Avast - Uninstall Avast or AVG.
- Go to C:\\ and delete the hidden $AVG folder for AVG or $AV_ASW folder for Avast.
- Run the Sage 50 installer again.
- When you close the software, if the program prompts you to install.
- The download is in the C:\Users\Public\Documents\Sage Software\Simply Accounting\Download
- If you downloaded the installer from the knowledgebase, locate and run the installer again
- or download and run the installer again
- Install Sage 50 Accounting.
- After the install is complete, reenable or reinstall AVG / Avast.
PC Tuneup Tuneup Utilities 2014 - The older version of AVG PC Tuneup was called Tuneup Utilities
- This program deletes Sage 50 backup files with a similar name. The program also deletes duplicate files in compressed / non compressed folders
- Remove it from your system or contact AVG to configure properly
Avast Avast Cleanup Bitdefender Some versions of Bitdefender have a Safe Files protection feature. - Click View Features, Safe Files, Protected Folders and Remove the Documents and Public Documents folder from the list
- Store your important data files in a new folder in the C:\\ drive instead
- See Bitdefender support
- Videotron Maximum Security Service is an alternative name for Bitdefender Total Security
Trend Micro Some versions of Trend Micro security have their own firewall or a firewall booster that doesn’t overtake the standard Windows firewall. - Uncheck the "Activate the Firewall Booster..." or contact Trend Micro to allow exceptions
Windows Defender - You can't remove ransom-ware protection for Controlled Folders. You'll need to turn off the Controlled Folders option
- If you don't want this feature, turn it off by following these steps
- To use the Controlled Folders option, allow the Sage 50 processes to exclude Sage 50 executable files
- In Windows 10, search for and click
- Virus & threat protection
- Virus & threat protection settings
- scroll down to Manage Controlled folder access
- Allow an app through Controlled folder access
- Click Add an allowed app
- Add these files on the list
-
Note: MySQL 5.0.38 is for Version 2008-2013. MySQL 5.6.10 is for Version 2014-2017, MySQL 5.7.18 for Version 2018 C:\Program Files (x86)\Sage 50 Accountant Edition\Sage50Accounting.exe
C:\Program Files (x86)\winsim\ConnectionManager\SimplyConnectionManager.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.0.38\mysql\mysql.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.0.38\mysql\mysqld-nt.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.6.10\mysql\mysqladmin.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.6.10\mysql\mysqld.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.18\mysql\mysqlcheck.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.18\mysql\mysqld.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.18\mysql\mysqladmin.exe
C:\Program Files (x86)\winsim\TransactionManager20XX – CDN\Sage_SA.TransactionManager.exe
C:\Program Files (x86)\Sage 50 [version]\dbverifier\Sage_SA_DBVerifier.exe
C:\Program Files (x86)\Sage 50 [version]\LogSubmitter\Sage_SA_ErrorLogSubmitter.exe
C:\Program Files (x86)\Sage 50 [version]\Sage_SA_dbutil.exe
C:\Program Files (x86)\Sage 50 [version]\Sage_SA_Policy.exe
C:\Program Files (x86)\Sage 50 [version]\Sage_SA_update.exe
C:\Program Files (x86)\Sage 50 [version]\Sage_SA_webhelp.exe
C:\Program Files (x86)\Sage 50 [version]\Sage_SA_upload.exe
C:\Program Files (x86)\Sage 50 [version]\SageUpgrader.exe
C:\Program Files (x86)\Sage 50 [version]\Sage_SA_custrep.exe
C:\Program Files (x86)\Sage 50 [version]\TST\Sage_SA_TST.exe
C:\Program Files (x86)\winsim\ConnectionManager\Simply.SystemTrayIcon.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.0.38\mysql\mysql.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.0.38\mysql\mysqldump.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.6.10\mysql\mysql.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.6.10\mysql\mysqldump.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.18\mysql\mysql.exe
C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.18\mysql\mysqldump.exe |