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Error: "Unable to open the company file" during conversion

Created on  | Last modified on 

Summary

How to resolve the error: "Unable to open the company file" during or at the end of a Sage 50 Accounting data file conversion.

Resolution

Check the file attributes

  1. Go to the data file location.
  2. Right-click the SAJ folder and select Properties.
  3. Select the Read-Only and Hidden checkboxes.
  4. Click Apply then uncheck the Read-Only and Hidden boxes.
  5. Click Apply again.
  6. Click Apply the changes to all subfolders in the SAJ folder.
  7. Right-click the SAI file and repeat the steps above.
  8. Verify that you can convert the data file.

Run the program as an administrator

  1. Run Sage 50 as administrator.
  2. Verify that you can convert the data file.

Restore from backup

  1. Find and restore a backup file created locally before the first conversion attempt.
  2. Save the backup as a new file. Don't overwrite the old one.
  3. Locate the new data file and open the SAJ folder and make sure there’s no conversion log.
    • Conversion logs are time-stamped text files that are created when a conversion fails
      • For example, 2017-06-28-16-20-55.txt - this file failed to convert at 2017 June 28 4pm
    • Find a backup before this date and restore it

Move the file to the local computer

Ensure all files are on a local drive when converting to a new version.

  1. If the file is on a network, copy the file locally.
  2. After conversion, copy the file back to the network.

Check the SAJ folder

  1. Open the SAJ folder.
  2. Check for duplicate file names that contain:
    • ibdata1 (Copie de Joe confliCt 2012-09-27) ibdata1 (Joe's conflicted copy 2013-01-09)
    • accounts (1).frm, simplygroupmembership (2).frm, tbgtah01-1.frm or tbgtah01-2.frm;
    • Verify the simply and mysql folder doesn’t have extra files or folders as well
  3. Remove all duplicates and extra files.
  4. Verify that you can convert the data file.

Disable antivirus, firewall and real-time scanners

  1. Disable the antivirus.
    • If you have more than one antivirus software, uninstall them and leave only one, and disable it
  2. Turn off the firewall and real-time scanning.
    • If you use McAfee, turn off both real-time scanning and the firewall
  3. If your computer is using any auto backup software to backup company data files, disable it.
  4. Right-click the Sage 50 icon and Run as administrator.
  5. Start the conversion again.
  6. After file conversion, re-enable any security software.

 

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