Summary
Error: "This data has been updated to a new file format and is now incompatible with this version of the software". The error comes up when opening a Sage 50 Accounting file.
Cause
- Opening the data file in an older or incorrect version / edition of Sage 50
- Using the wrong Sage 50 icon to open the data file
- Data corruption issues
Resolution
Use the correct Sage 50 icon to open the data file
- On your desktop, right-click the new Sage 50 program icon and select Properties.
- Under the General tab, you'll see the Sage 50 version and release.
- Double-click the new Sage 50 program icon on the desktop to open the file.
- Delete older versions from your desktop.
Update Sage 50
- Install the latest update.
- Use the updated program icon to open the database.
- Delete older versions from your desktop.
An antivirus or firewall interrupted the product update
- Temporarily disable firewall and antivirus.
- Reinstall the product update.
- Open the file again.
The data file is in a higher edition of Sage 50
- Upgrade Sage 50 to the right product version (for example, Sage 50 Pro to Sage 50 Premium).
- Use the upgraded program to open the database.
- If an accountant accidentally upgraded the file, restore from a backup from before the upgrade.
The data is in the most recent version but the error still comes up
- Restore from the most recent backup.
- Contact Sage support at 1-888-522-2722 if you're still getting the error message.