Option 1: Change the report to default

1. Select Reports, then Report Centre.
2. select the type of report you want.
3. Select the crashing report.
4. Select Modify this report.
5. Select as the template
6. Select OK to display the report.
7. Close the report.
8. Select Reports and select the report you normally use without going via the Report Centre.
9. The report will load.

Option 2: Run DBUtil or dbverifier

1. Run DBUtil or dbverifier.
2. Verify that you no longer receive the error.

See How to use Database Utilities (Sage_SA_dbutil.exe) and How to use the Company File Check & Repair (Sage_SA_DBVerifier.exe).

Option 3: change the default windows printer

1. Change the default print in Windows to anything else but the current printer. You can choose Fax or MS XPS Document writer.
2. If the client has no other option to select try the Printer Emulation, follow Article ID 10526 Printer Emulation, in Related Resources.
3. You can also contact the printer manufacture and get an updated printer driver for you model of printer.

Option 4: create a new Sage 50 user

1. Create a new user in Sage 50.
2. Verify that you no longer receive the error.

Option 5: Password reset

1. Perform a password reset.
2. Contact Sage Support for assistance at 1-888-522-2722.

Option 6: I’m trying to print RL-1

1. Select Setup, Reports & Forms..., Government Forms, then Quebec Payroll.
2. Select the alternate form, then select OK.
3. Redo steps 1 & 2 to restore the original form.
4. Print RL-1 again.

Option 7: Create a new data folder

1. If you can print reports without unhandled error when a file is copied from the server to the local drive, then create a new folder on the server with full permission.
2. Copy the company file to this new location on the server
3. Verify if there’s no error in printing the reports.

Can I still use my old unlisted printer with Sage 50?