Sage BusinessVision End of Life – Customer FAQ

After thorough consideration and strategic planning, Sage has decided to retire all editions of Sage BV, effective December 31, 2026. 

After December 31, 2026, Sage will no longer provide:

• Software updates
• Fixes
• Security patches
• Technical support 

You may continue using Sage BV at your discretion. Compatibility and security risks will increase over time.

Your Sage BV software will continue to run on supported operating systems. However, as operating systems evolve, Sage BV may become incompatible, and Sage will not provide updates or support.

Yes, final updates in 2026:

• January 2026 payroll update (BV 2023) has already been released.
• Payroll: Targeting late June 2026 payroll update and year-end update in November/December 2026 for T4/T5018 reporting.

After December 31, 2026, there will be no further payroll calculations, compliance or software updates.

Sage provides guidance and resources to help you evaluate the best solution for your business needs. Customers can transition to Sage 50 CA for most small businesses and Sage 300 for larger or more complex organizations.

• Migration tools are available for Sage 300.
• Sage 50 CA, data lists (such as customers, vendors, employees, inventory, jobs, and accounts) can be exported and imported: however, transaction migration is limited.

Sage will provide:

• Technical support (if on a valid support service plan)  NOTE: Technical Support does not perform migrations.

  • Sage.com/Resources

• Sage 50 CA Demos:
  • French Demo
  • English Demo
  • A Practical Path Forward: Business Vision to Sage 50
• Sage 300 Demo:
  • English Demo
• Access to Sage Knowledgebase resources
• Product evaluation: Sage BusinessVision, Sage 50 CA and Sage 300 Comparison Table

• Sage 300: Migration services may be available through Business Partners for a fee.
• Sage 50 CA: Expert Services may be available for data migration. See Sage Expert Services (SES) for details and to get a consultation.  

Migration steps depend on the chosen Sage software alternative:

• Sage 50:

EN: How to import .CSV record data

FR: Comment importer des données au format .CSV

• Sage BV: How to export data to Excel?  NOTE: Transaction and history are not available for export.

You retain access to your Sage BV data. Sage recommends regular backups and exporting your lists before migration. 

Sage will share updates by email. Please ensure that your account contact details are current to receive communications. You can update your profile on the Sage Customer Portal.  

As Sage BV will no longer be supported with payroll or software updates after EOL, continued usage may pose compliance and technical risks. Sage will not be responsible for any issues, losses, damages, or compliance failures resulting from continued use of Sage BV after the EOL date.

You can continue to use their Sage BV software after EOL, but there will no longer be support, software updates, and payroll updates available after December 31, 2026.

Some integrations may not be supported in Sage 50 CA or Sage 300. Customers with ISV solutions should consult with Sage or their partners to assess compatibility and migration options.

Business Care plans ensure you receive important updates and support. Upon renewal, your services are prorated to align with our EOL date to reduce impact to your business.

Business Care plans and renewals will be prorated to align with the EOL date. 

As Sage BV support will no longer be available after December 31, 2026, you may need to reach out to a certified Sage Partner who provides Sage BV support or another third-party provider. The Sage BV Community Hub  discussion forum will continue to be available as a space for users to connect, ask questions and share knowledge.  

• Contact Support: For typical questions related to using Sage BV. Support is available 9am to 6pm ET, Monday through Friday, excluding holidays: www.Sage.com/Resources
• Contact Sales: For questions related to customer subscription, pricing, alternative Sage solutions, escalations and refund requests.

  • Sage 50 CA 

    • English: 1-888-261-9610 (9am -8pm ET, Monday to Friday)
    • French: 1-888-261-9610 (9 am-6 pm ET, Monday to Friday)
    • Email: [email protected]

     

  • Sage 50 US
    • 1-800-626-8634 (9am - 6pm ET, Monday to Friday)
    • Email: [email protected]

     

     

  • Sage 300

    • 1-888-878-7675 (8am-5pm ET, Monday to Friday)

    • Email: [email protected]

• Contact Sage Partner: For any questions and assistance per customer’s service agreement.