Sage BusinessVision End of Life – Customer FAQ

After thorough consideration and strategic planning, Sage has decided to retire all editions of Sage BV, effective December 31, 2026. 

After December 31, 2026, Sage will no longer provide:

• Software updates
• Fixes
• Security patches
• Technical support 

You can continue using Sage BV at your discretion. Compatibility and security risks will increase over time.

Your Sage BV software will continue to run on supported operating systems. However, as operating systems evolve, Sage BV can become incompatible, and Sage won’t provide updates or support.

Yes, final updates in 2026:

• January 2026 payroll update (BV 2023).
• July 2026 payroll update (final payroll update)
• Year-end update in November/December 2026 for T4/T5018 reporting.

After December 31, 2026, there will be no further payroll calculations, compliance, or software updates.

Sage offers resources and guidance to help you choose the right solution for your business. Most small businesses can move to Sage 50 Accounting, while larger or more complex businesses can move to Sage 300. 

• Migration tools are available for Sage 300.
• Sage 50 Accounting lets you export and import data lists that include:
  • customers
  • vendors
  • employees
  • inventory
  • jobs
  • accounts
  • limited transaction migration

Sage will provide:

• Technical support (if on a valid support service plan)  NOTE: Technical Support doesn’t perform migrations

  • Sage.com/Resources

• Sage 50 Accounting Demos:
  • French Demo
  • English Demo
  • A Practical Path Forward: Business Vision to Sage 50
• Sage 300 Demo:
  • English Demo
• Access to Sage Knowledgebase resources
• Product evaluation: Sage BusinessVision, Sage 50 Accounting, and Sage 300 Comparison Table

• Sage 300: Migration services are available through Business Partners for a fee.
• Sage 50 Accounting: Expert Services are available for data migration. See Sage Expert Services (SES) for details and to get a consultation.  

Migration steps depend on the chosen Sage software alternative:

• Sage 50:

EN: How to import .CSV record data

FR: Comment importer des données au format .CSV

• Sage BV: How to export data to Excel?  NOTE: Transaction and history aren’t available for export.

You retain access to your Sage BV data. Sage recommends regular backups and exporting your lists before migration. 

Sage will share updates by email. Ensure that your account contact details are current to receive communications. You can update your profile on the Sage Customer Portal.  

After Sage BV reaches end of life, Sage will no provide payroll or software updates. Continuing to use the product can create compliance and technical risks. Sage won’t be responsible for any issues, losses, damages, or compliance failures resulting from continued use of Sage BV after the EOL date.

You can continue using Sage BV after December 31, 2026, but Sage will no longer provide support, software updates, and payroll updates. 

Sage 50 Accounting or Sage 300 don't support all integrations. Customers using ISV solutions should work with Sage or their partners to review compatibility and migration options.

Business Care plans give you access to important updates and support. When you renew, we prorate your services to align with the EOL date and help reduce the impact on your business. 

We prorate Business Care plans and renewals to align with the EOL date. 

After December 31, 2026, Sage will no longer provide Sage BV support. Contact a certified Sage Partner or another third-party provider for assistance. The Sage BV Community Hub discussion forum will remain available for questions and knowledge sharing.  

• Contact Support: For typical questions related to using Sage BV. Support is available 9am to 6pm ET, Monday through Friday, excluding holidays: www.Sage.com/Resources
• Contact Sales: For questions related to customer subscription, pricing, alternative Sage solutions, escalations and refund requests.

  • Sage 50 Accounting 

    • English: 1-888-261-9610 (9am -8pm ET, Monday to Friday)
    • French: 1-888-261-9610 (9 am-6 pm ET, Monday to Friday)
    • Email: [email protected]

     

  • Sage 50 US
    • 1-800-626-8634 (9am - 6pm ET, Monday to Friday)
    • Email: [email protected]

     

     

  • Sage 300

    • 1-888-878-7675 (8am-5pm ET, Monday to Friday)

    • Email: [email protected]

• Contact Sage Partner: For any questions and assistance per customer’s service agreement.