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Error: " We're unable to process your submission because the transmitter..."

Created on  | Last modified on 

Summary

How to resolve the error: "We're unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in". This error comes up when submitting a Sage 50 Accounting T4, T4A, or T5018 file on the Canada Revenue Agency (CRA) website.

Description

There are three ways to file T4s on behalf of a client on the CRA website. Using a Web Access Code is the easiest process.

Resolution

When filing T4 on behalf of a client

Filing using a Web Access Code (WAC)

  1. Follow the steps to file T4s electronically in Sage 50.
  2. After creating the XML file, use the XML updater tool to update the XML file.
     NOTE: The updater tool updates the employer Business Number to the 15-character Business Number used when logging in with a WAC.
  3. Go to the CRA T4 submission page and upload the XML file.

Filing from Represent a Client (RAC)

  1. Follow the steps to file T4s electronically in Sage 50.
  2. Select the checkbox for Filed by Representative on the Transmission Information tab.
  3. Enter your 7-character representative ID in the Representative ID field. If you don't have a Representative ID, follow these instructions from the CRA to get one.
  4. Leave the Representative BN field blank.
  5. Make sure the Transmitter Name doesn't have any ampersands in it. If it does, replace '&' with 'and'.
  6. Go to the CRA T4 submission page and upload the XML file.
  7. If you're having trouble filing from RAC, file using a Web Access Code.

Filing using My Business Account (MyBA)

  1. Follow the steps to file T4s electronically in Sage 50.
  2. Select the checkbox for Filed by Representative on the Transmission Information tab.
  3. Leave the Representative ID field blank.
  4. Enter your 9-character Business Number in the Representative BN field.
  5. After creating the XML file:
    • If you sign in to the MyBA portal with a 9-character Business Number, upload the file as is
    • If you sign in to the MyBA portal with a 15-character Business Number, use the XML updater tool to update the XML file from the 9-character Representative Business Number to the 15-character Business Number
  6. Go to the CRA T4 submission page and upload the XML file.

Instructions for using the XML updater tool

  1. Download the XML updater tool.
  2. Go to your Downloads folder and double-click the S50CA_XML_Updater.exe to run it.
  3. Click Browse to select one or multiple XML files to update.
  4. Select Update Transmitter Account Number and remove RepID.
  5. Enter your 15-character Business Number in the new 15-character Transmitter Account Number field.
  6. If you want to update the file encoding to ISO-8859-1, activate this option.
     NOTE: This may be required if you encounter issues related to special characters.
  7. Click Update XML files. 
  8. An updated version of your XML file will be saved in the same location with the file name: 'Updated-<original name>.xml'.
  9. The original XML file remains available and unmodified in the same location.

When filing T4 on your own

  • You need a 15-digit RP Business Number to submit T4s
  • The RP Business Number is the same as your Payroll Account Number in Sage 50
  • Contact the CRA to apply for the RP Business Number if you don't have one
  • RZ Business Numbers will generate an error message on the CRA website
  • Once you have the RP Business Number, file your T4s as usual

When filing T5018

  1. Follow the steps to file T5018 electronically.
  2. After creating the XML file, use the XML updater tool to update the XML file.
  3. Go to the CRA T5018 submission page and upload the XML file.

When filing T4A

  1. Follow the steps to file T4A electronically.
  2. After creating the XML file, use the XML updater tool to update the XML file.
  3. Go to the CRA T4A submission page and upload the XML file.