Error: " We're unable to process your submission because the transmitter..."

Error: "We're unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in". The error occurs when submitting a Sage 50 Accounting T4, T4A, or T5018 file on the Canada Revenue Agency (CRA) website.

Before you begin

1. Install the latest version of Sage 50 if you haven't already.
2. Refer to the CRA mandatory fields and required information.

Filing from Represent a Client (RAC)

1. Follow the steps file tax forms electronically:
   • File T4s electronically in Sage 50
   • File T5018 electronically
   • File T4A electronically
2. Select the checkbox for Filed by Representative on the Transmission Information tab.
3. Enter your seven-character representative ID in the Representative ID field. If you don't have a Representative ID, follow these instructions from the CRA to get one.
   NOTE:

   Make sure this number matches the number you're using to connect to the CRA website.

4. Leave the Representative BN field blank.
5. Make sure the Transmitter Name doesn't have any ampersands in it. If it does, replace '&' with 'and'.
6. Go to the CRA submission page and upload the XML file.

Filing using My Business Account (MyBA) or Web Access Code (WAC)

Error: "The T619 electronic transmittal record contains either empty tags..."