Message: "Please wait while we synchronize and update your data"

• Remote data access company stopped syncing
• Using an old version of Sage 50 

End Sage 50 processes

1. Go to Windows Start, type Task manager and open the app.
2. Under Processes, select Sage 50 and click End task. This forces the program to close.
    NOTE: Forcing the program to close doesn't affect your Sage 50 data. 

Use the latest version of Sage 50 to open the file

1. Verify you have the latest version of Sage 50.
2. Install the latest version if needed and verify the file opens.

Pause and resume sharing the data file

1. Open the file on another computer.
2. Log in as sysadmin with the data owner Sage account email.
3. Go to File, Remote Data Access, then Pause Sharing.
4. Go back to File, Remote Data Access, then Resume Sharing.
5. Close the file.
6. Go to the original computer where you can't open the RDA file and download it again.

If you can't open the file anywhere, contact Sage 50 support.