Error: "An unknown error has occurred..." on the network

• There's an issue with network rights
• The workstation lost connection to the server

Network rights-related issue

1. Copy the data file (SAI and SAJ) to your desktop from the network.
2. If the data opens fine, your network access has limited rights.
   • Contact your network administrator to fix the access rights 

Data-related issue

1. Open the SAJ folder and locate the errorlog.txt file.
2. Open the errorlog.txt file in Notepad.
3. If the error log contains hex dump data or large blank space, then there's data corruption.
   • Example of hex dump data: "00000000000000000000000000000000000000000000000000000000; asc x¤F† 5ÿÿÿÿÿÿÿÿ S%%E¿ H 6 r ² „infimum supremum ŸSystemAdmin - „ äGLView" - „ ÿçGLEdit #> - „ (KAPView $ - „ 0ÿçAPEdit $ - „ 8 ÐARView %0 - „ @ÿçAREdit %• - „ H ƒPrlView &6 - „ PÿæPrlEdit &_ - „ XÿæInvView &¿ - „ `ÿæInvEdit &Þ - „ hþäProjView 'H - „ pÿåProjEdit 'g - „ x Common '† - „ MCommonRW)‹ - „ þlTBView,Ð - „ ÿçTBEdit,ô - „ þ DRFAC 5Œ $3#!)(&%$><":"&^*%SN nBY&^5HH... "
   • Restore the latest working backup or contact Customer Support by calling 1-888-522-2722 to inquire about Data Repair Services

      

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The workstation lost connection to the server

1. To modify the power management for the network adapter on the workstation.
   • Type Device Manager in Windows search and open the application
   • Expand Network Adapters
   • Right-click on the adapter
   • Select Properties
   • Select the Power Management tab
   • Clear the Allow the computer to turn off this device to save the power checkbox
2. Repeat the same process if you have more than one network adapter.

Turn off the firewall

1. Turn off the firewall on the workstation and the server.
2. Allow exceptions of the Sage 50 processes and data folders.

Power management setting on a network adapter - Windows Client | Microsoft Learn