Message: "Sage 50 Accounting is not responding"

Slow or insufficient computer RAM (Random Access Memory) may cause this issue. When software is unable to respond to a Windows prompt, a 'Not Responding' message comes up.

Follow these five steps to resolve the issue.

Verify that you're using the correct Sage 50 icon

1. Make sure you're using the correct desktop shortcut for launching the most recent version of Sage 50 Accounting.
2. If you're using your taskbar shortcut, replace the old shortcut by the most recent version's shortcut.

Run as administrator

1. Right-click the Sage 50 icon.
2. Select Properties.
3. Select the Compatibility tab.
4. Check Run this program as an administrator.
5. Select OK.

Move the file to a different location

If you suspect a network issue, move the date file to your local computer.

Restart the server computer

Reboot the Server after ensuring everyone has logged out and or reboot the router if it's a network issue.

Restart the Connection Manager service

1. Go to the Windows Start button.
2. Type 'Services' in the search window.
3. In the window, under Name, right-click on the Sage 50 Database Connection Manager.
4. Select Restart.

Close and reopen the program

1. Click Close the program.
2. Reopen the company file and continue working.
3. If the message comes up again, call customer support at 888-522-2722.

Not responding when creating a backup