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Error: "The program requires more memory before it can process this transaction. Please close all unnecessary windows, and try again." when opening company data and sample company

Created on  | Last modified on 

Cause

  • Possible Network issue
  • Conflicts with another program
  • Data corruption
  • Firewall and anti virus

Resolution

CAUTION: Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance.

Section 1: Data located on a server

  1. Disable Firewall and Anti-virus on both server and local.
  2. Try to open data file again. If it data is not opening, proceed to the next step.
  3. Move the data locally and try to open it. If it opens locally, then it is a network related issue.

Section 2: Data is local

  1. Close all the unnecessary Windows.
  2. Try to disable the Firewall and Anti-virus then try to open file. If the data is not opening, proceed to the next step.
  3. Try opening the sample company locally. If the sample company will not open continue to the next step.

    Note: If the sample company does not open, it is likely a program issue.

  4. Uninstall and reinstall the Sage 50.
  5. If the sample company opens, try restoring from a backup, follow the article: How to restore from a backup
  6. If uninstalling and reinstalling did not fix the issue. Contact a PC Technicatian to repair the operating system 

Section 3: Different Windows User profile

  1. If sample doesn't open after reinstall, try login to another Windows User profile.

Note: you could also install it on another computer.

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