- You, the customers, are our top priority and the lifeline of our organization.
- We operate with your best interests in mind and offer professional assistance.
- This includes online self-service, assisted support, and a network of partners and consultants.
Customer Support - The Sage Customer Support team offers innovative advice to help you maximize the value of your Sage solution.
- Sage Customer Support addresses program questions, resolves technical issues, and provides advice to optimize Sage solutions.
| Category | Where Sage Support can help | | - Installation and Upgrades
| - Clarification of any installation or upgrade steps
- Troubleshooting problems/issues encountered during installation and upgrades
| | - Setup/Configuration
- Data Migration/
Conversion | - Clarification of what various fields and codes mean and how to use them
- Guidance on how to fix problems
- Troubleshooting problems encountered during setup, configuration, and data conversion of Sage products
- Recommendations on the usage of Sage products in your organization
| | - Data Entry
- Product Operations
| - Guidance on how to fix problems created by incorrect data entry through the Sage product interface
- Clarification of what various fields mean, or processes you find confusing
- Troubleshooting problems encountered with data entry or product operations
- Troubleshooting Sage product-related errors and messages
| | | - Guidance on the proper format for importing data into your Sage product
- Troubleshooting errors or problems encountered when importing or exporting data for the purposes of a company rebuild
- Example of a standard Import/Export format
| | | - Clarification of what various reporting options mean
- Troubleshooting problems encountered when setting up or running standard reports
- Guidance on creating/refining a basic report to meet your reporting needs
- Guidance on basic problems encountered with Sage-provided reporting tools
| | - Hardware, operating systems (OS)
- Database platforms
- Internet Information Server (IIS)
- Cloud platform, browsers, etc.
| - Clarification of system recommendations and requirements
- Guidance on any specific configuration settings required by your Sage product
- Troubleshooting printing errors received in your Sage product when printing is working otherwise
| | | - Troubleshooting connectivity issues within your Sage product when your supported network infrastructure is otherwise working
- Troubleshooting connectivity to a Sage hosting center when internet connectivity is working
| | | - Provide documentation and resources
- Answers to basic how-to questions
| Sage value-added services We provide exceptional service using the best resources to deliver quick, accurate answers. For issues beyond the support's scope, described in the table above, we refer customers to the appropriate resources to resolve them. - Sage Expert Services offers advanced technical support via senior Sage experts.
- Sage University is your resource to learn the best techniques to maximize your Sage solution.
- Sage-authorized business partners, certified consultants, or third-party providers.
 NOTE: Your Sage Business Care plan doesn't include these resources and an additional fee may apply.
Terms and conditions for Sage’s products and services |