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Error: "The program detected an error in your data when looking for information related to record. You may want to restore your latest backup." when generating a report

Created on  | Last modified on 

Summary

"The program detected an error in your data" when generating a Customer Aged report or any financial report

Description

Cause

  • SAJ folder has unwanted files such as PEM files which are generated when opening the data file located on the server

Resolution

Method 1:

  • Verify the SAJ folder - see Step 1 of KB 40771 Error: "Unable to open the company file" while converting from 201x.x to 201x.x

Method 2:

  • If data file is located on the server, copy data file to local drive to check whether the financial reports are open fine
  • If they are opening fine locally, then on the server, remove PEM files on SAJ folder and uninstall connection manager on the server - see How Do I Uninstall The Connection Manager? and then reinstall Sage 50

Method 3: