"Error 2 MAPI_E_FAILURE" when trying to email

The default email program must be MAPI or SMTP compliant.

Outlook 2016 and higher (non-subscription), Outlook 365 (subscription)
- Older versions of Outlook have known issues with emailing
Webmail. (Example: Thunderbird, Gmail)
This type of message also happens if another email program has out-of-date or incompatible MAPI support files

Solution 1: Reboot your computer.

Open Control panel, Programs, Default programs.
Select Set your default programs.
Highlight your email program on the left pane.
Select Set this program as default.
Select OK to go back to the Default Program window.
Select Set program access and computer defaults.
Select the arrow key in the Custom line.
Under Choose a default email program section, select the current email program name and exit the window.
Reboot the computer.

Select Windows Start, then Control Panel.
Find Program and Features.
1. Look through the list for programs like AOL mail, Mozilla or Eudora mail.
2. Uninstall any of these programs.
If you’re still unable to email, uninstall and reinstall Outlook. See the Microsoft Office documentation/help files on how to do this.
Before you uninstall any of the email programs, click File Archive.
1. Select all the folders, contacts you want to save.
2. Pick the location you want to save the .PST File to (archive) and then click OK.
If it still fails, then uninstall and reinstall Sage 50 Accounting.

You’ll need to move these forms outside such as the root of C:\. For example, C:\MySageData\CustomizedForms.
Select Setup, then Reports & Forms.
Select the form in question, for example Invoices.
In the section "E-mail Form Settings for Standard Style", select Browse.
A mini explorer window will appear, go to where you saved the matching form.
Select the matching form, then select Open.
Select OK.
Repeat step 1 to 6 until all customized e-mail forms have been updated.

For more information on using webmail, see Enhanced E-mail Integration
See Emailing in Sage 50 2016.3 and higher using a Gmail or G Suite webmail account
To get Thunderbird as the default
1. Go to Tools, Options, Advanced, General tab.
2. Select Always check to see if Thunderbird is the default mail client on startup.
3. Click the Check Now button.
4. In the next window, check off the E-mail box.
5. Click Set as Default.

Need more help?