Error: "2 MAPI_E_FAILURE"

1. Reboot your computer.
2. Run Sage 50 as Administrator.
3. Verify you can now send emails.

• Open the default E-mail program
• Close and reopen if the E-mail program is open

1. Go to Windows Start and open Settings.
2. Select Apps, then Default apps.
3. In the search box under Set defaults for applications, type and select your MAPI compatible email program (for example, Outlook classic).
4. Set the email as default.
5. Click individual file types/protocols such as .eml, MAILTO.
6. Assign your email program to each.
7. Close Settings.
8. Reboot the computer.

• Uninstall and reinstall Outlook
• Consult a network technician for assistance

1. Select Windows Start, then Control Panel.
2. Find Program and Features.
   • Look through the list for programs like AOL mail, Mozilla or Eudora mail.
   • Uninstall any of these programs.
3. If you’re still unable to email, uninstall and reinstall Outlook. See the Microsoft Office documentation/help files on how to do this.
4. Before you uninstall any of the email programs, click File Archive.
   • Select all the folders, contacts you want to save.
   • Pick the location you want to save the .PST File to (archive) and then click OK.
5. If it still fails, then uninstall and reinstall Sage 50.

To send out invoices or statements right away, see How to email from Sage 50 if the email program isn’t compatible.

1. You’ll need to move these forms outside such as the root of C:\. For example, C:\MySageData\CustomizedForms.
2. Select Setup, then Reports & Forms.
3. Select the form in question, for example Invoices.
4. Under E-mail Form Settings for Standard Style, select Browse.
5. A mini explorer window will appear, go to where you saved the matching form.
6. Select the matching form, then select Open.
7. Select OK.
8. Repeat step 1 to 6 until you've updated all customized e-mail forms.

1. Uninstall Sage 50.
2. Restart the computer.
3. Re-install Sage 50 and the latest update.

• For more information on using webmail, see Enhanced E-mail Integration
• See Emailing in Sage 50 2016.3 and higher using a Gmail or G Suite webmail account
• To get Thunderbird as the default
  1. Go to Tools, Options, Advanced, General tab.
  2. Select Always check to see if Thunderbird is the default mail client on startup.
  3. Click the Check Now button.
  4. In the next window, check off the E-mail box.
  5. Click Set as Default.