Email using a Gmail webmail account
Description
Cause
Resolution

 NOTE: Google Workspace is no longer compatible with Sage 50. Follow these steps if you're getting SMTP error or use a Gmail account instead.

Set up Gmail in Sage 50

  1. Go to Setup, Settings, Company, Email.
  2. If Gmail worked previously, select Use a webmail account and click Remove.
    • If you're setting up an email for the first time, click Add account information.
  3. From the drop-down under Webmail service, select Gmail and click OK.
  4. Click OK to save the Settings.

Email a transaction

  1. Open or create a transaction to email.
  2. Click the email icon.
  3. Enter the Email Information.
  4. Log in to your Google account on another browser window.
  5. Select the correct gmail account to use.
  6. A window will appear: "Sage 50 xxx version wants to access your Google account".
  7. Select the Send email on your behalf checkbox.
  8. Another browser opens: "You have successfully signed into Google. You can close this page and return to Sage 50".
  9. Verify the email sent.
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