Determine if the error persists for all Crystal reports

• How to troubleshoot Crystal Reports in Sage 300 CRE

If the above article doesn’t resolve the issue, continue with the options below.

• The user doesn’t have ODBC access
• ODBC DSN isn’t configured properly
• ODBC DSN is corrupt (Database Vendor Code: 31740)
• Incompatible Crystal Runtime components installed

The error displays when printing or previewing invoices in Billing

• Project Management isn’t installed
• Can't preview subreport based on invoice formats in the Billing application
• Invoice format isn't set up correctly
• Temporary data sources used to preview Crystal Reports didn’t get removed (Database Vendor Code: 31740)

The error displays when printing or previewing purchase order or purchase order change order forms

• Verify the header field names for purchase orders

The error displays when printing reports in Service Management

• Service Management DSN is corrupt
• The user doesn’t have access to ODBC in the Security Administration

The error displays when printing Compliance reports in Accounts Payable

• You changed the field name of Project Manager to a different name in the JC Job Setup window

The error displays when printing commitments in Job Cost or Project Management

• Crystal Report design needs to be upgraded