Sage 50—Canadian Edition (formerly Sage Simply Accounting) won't give you access to any of the below options. Follow instructions for each situation to resolve the issue.
Situation A: The company is in History mode
- In the home screen of your company file, click History menu.
- Click Finish Entering History.
- If errors were detected a listing of the errors will be shown.
- Follow the suggested instructions to find the result of the error.
- Repeat Steps 1 thru 3 until all error messages are gone.
- On the screen that opens, click Backup.
- After the backup is complete, click Proceed.
- Calculate taxes automatically should be active now. Proceed to the payroll module and make the payroll.
Situation B: The session date was advanced to the next calendar year
- Go to the Maintenance menu on the Home window
- Click on Start New Year
- If the Calendar Year option is grayed out then it means you are in the next calendar year.
- Click on Cancel
- You have two options in this situation:
- Restore from a backup from before the session date was advanced to the next calendar year by following How to restore from a backup
- Enter the payroll taxes manually until the end of the current calendar year.
Situation C: The payroll transaction is being posted in the wrong period
- You may have advanced into the new calendar year but your cheque date is set to the prior calendar year.
- Ensure you are posting the transaction to the current period rather than the prior period.
Situation D: Payroll service is expired or not active
If you already have a plan that includes the payroll service, go to Help, Update Service Plan. Confirm the Account ID listed is correct and click Check service plan. If this does not work:
Go to Help > Upgrade your Sage 50 product, verify the information and click OK
Contact Customer Service (1-888-222-8985) to verify that the plan is active in your account at Sage
If you do not have a service plan, call Sales at 1-888-261-9610 to activate the service.