| | Error codes: 1603, 1618, 1628, 1701, 1704, 172, and 1722 |
| Description | Any of the error codes may come up during installation and the resolution for all of them is the same. |
| Cause | Issues with the Windows installation engine and or the Windows registry. |
| Resolution | | [BCB:4:Operating system warning:ECB] - Download and run the Microsoft Troubleshooter.
- Verify that an antivirus or firewall isn't causing the issue.
- Browse to C:\Program Files (x86)\InstallShield Installation Information.
- Rename (XX before the name) or delete the folder related to the Sage version registry key
- Back up the Windows registry (consult your IT professional for this step).
- Select Windows Start, then Run
- Type regedit in the Open box, then select OK
- Highlight My Computer, or Computer
- Select File, then Export
- Select All in the Export range, then choose a location to save the registry backup
- We recommend consulting an IT professional to perform these steps
- Remove the registry keys.
- Select Edit, then Find
- For 2024, type {07AEA4EE-F4AF-4E3A-8A7B-B3CB7618E27D}
- For 2025, type {CC48BFD8-5BE3-4450-B7B7-5EC3A3B98AC4}
- Select Find Next
- Delete all keys from the registry
- If the key is in another key folder named 88BCD1C0ED772C5439CCB9153C96A42F in the left pane, delete the whole folder 88BCD1C0ED772C5439CCB9153C96A42F instead
- Press the F3 key on your keyboard to continue searching for the next key that contains the value
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