| | Error: "An error has occurred while moving current year..." |
| Cause | Historical data problems. |
| Resolution | Restore from backup - Find a backup that you haven’t tried to start a new year, and restore it under a new name.
- If starting a new fiscal year is successful on the restored data file, re-enter any missing transactions.
- Use the new file as the working data file.
Run the Advanced Database Check (ADC) - If your data file is on a server, save a copy locally.
- Go to Maintenance, Advanced Database Check (ADC).
ADC is showing some errors - Create a backup.
- Go to Maintenance, Clear Data, Clear Financial History.
- Remove all historical fiscal years in chronological order.
 NOTE: You’ll lose financial history and won’t be able to run comparative historical years financial statements. To retain information on financial statements with historical years in the future, you have to refer to a backup.
- If you can’t remove any fiscal year or there's no historical data, contact support at 1-888-522-2722
- Try starting a new year after removing the financial historical years.
- If you still get an error message, contact support.
ADC is showing no errors Follow the steps below to check for duplicate years. Check for duplicate years - Go to Setup, Settings, Company, Information.
- Ensure the historical dates aren’t duplicated.
- If the years are duplicated contact customer support.
Move the file to C Drive |
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