| | Error: "An error has occurred while moving the current year..." |
| Cause | Historical data problems. |
| Resolution | Restore from backup - Find a backup that you haven’t tried to start a new year.
- Restore it under a new name.
- If starting a new fiscal year is successful on the restored data file, re-enter any missing transactions.
- Use the new file as the working data file.
Run the Advanced Database Check (ADC) - If your data file is on a server, save a copy locally.
- Go to Maintenance, Advanced Database Check (ADC).
ADC is showing some errors - Create a backup.
- Go to Maintenance, Clear Data, Clear Financial History.
- Remove all historical fiscal years in chronological order.
 NOTE: You’ll lose financial history and won’t be able to run comparative historical years financial statements. To retain information on financial statements with historical years in the future, refer to a backup.
- If you can’t remove any fiscal year or there's no historical data, contact support at 1-888-522-2722
- Try starting a new year after removing the financial historical years.
- If you still get an error message, contact support.
ADC is showing no errors Follow the steps below to check for duplicate years. Check for duplicate years - Go to Setup, Settings, Company, Information.
- Ensure you have no duplicate historical dates.
- If the years are duplicated contact customer support.
Move the file to C Drive |
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