Emails sent through Sage 50 are not showing in the Sent Mail folder

Created on 21 November 2022 | Last modified on 11 September 2025

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Summary

How to resolve when email messages are not showing in the sent folder after emailing from Sage 50 Accounting.

Cause

The Save copies of messages in the Sent Items folder option in Outlook is disabled
IMAP is not enabled

Resolution

Ensure the computer system data and time are set properly.
Outlook / M365 application:
- https://support.microsoft.com/en-us/kb/2958272
- http://support.microsoft.com/kb/184059
For Gmail:
- the IMAP service must be enabled.
- Why are sent and reply emails not showing up in the sent folder?
Outlook.com or hotmail.com:
- https://technicalforum.org=all+emails+i+sent+are+not+saved+in+the+sent+folder