Error: "Download has failed"

The error "Download has failed" occurs when downloading a file from Remote Data Access (RDA) in Sage 50 Accounting.

Remote Data Access

1. If the issue occurs on a second computer after downloading a newly converted shared file via RDA.
   • On the computer where you uploaded the file, go to File, Remote Data Access, Pause Sharing, then Resume Sharing.
   • On the second computer, download the file again. On the Welcome screen, choose Connect to a shared company.
2. Run an internet speed test.  If the test reports slow speeds, discontinue using Remote Data Access.

Other troubleshooting

• Disable antivirus and firewall.
• Run Sage as an administrator.
• Check the computer of the parent/owner of the Remote Data Access file for malware/spyware. 
• When downloading the file, ensure the download location isn’t synced with Dropbox, One Drive, or another cloud syncing service.
• Create a new folder on the C Drive and save the file there.