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Error: "Cannot export CPP and QPP for XXXXX employee. Create a seperate T4 for each amount" when printing T4.

Created on  | Last modified on 

Summary

When trying to print T4 Slips and Summary I get the error message "Cannot export CPP and QPP for XXXXX employee. Create a seperate T4 for each amount" We had one or more employees that we set the taxable province incorrectly then, midway through the year, we updated him to the right taxable province For example, we had set an employee for Ontario but it should have been Quebec Or that the employee moved from Ontario to Quebec midway through the year

Description

Cause

  • This error is caused by having an employee in a province other than Quebec for 1 or more payroll cheques.
  • Then the province was changed on the tax tab of employees record to or from Quebec for the remainder of the year.

Resolution

  1. Contact your accountant to:
    1. Make corrective entries so the employee's year to date taxes are correct (where possible).
    2. If not possible, then split the employee into two employee records (one for each province).
  2. Print the respective T4 and/or RL-1 for each affected employee if there is more than one per employee.
DocLink: How to print T4 for an employee that is working from two different provinces?