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Error: "This invoice cannot be voided because there are no transaction details"

Created on  | Last modified on 

Summary

How to resolve the error "This invoice cannot be reversed because there are no transaction details. You must reverse this transaction manually. The transaction entry for this invoice has been cleared from the data. The invoice cannot be adjusted automatically. You must make a manual adjustment." in Sage 50 Accounting.

Description


Cause

  • A zero-dollar invoice was created
  • An invoice corrupted when it was created

Resolution

Restore a backup created before the invoice creation

Restore from a backup created just before the invoice creation. See How to restore from a backup.

Adjust the invoices to a new vendor

Create a new vendor account and adjust the invoices to the new vendor account.

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