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Sage 50 slow to open select company/open company window

Created on  | Last modified on 

Summary

The article provides troubleshooting steps for issues with Sage 50, including uninstalling extra antivirus programs, adjusting internet options, and reinstalling Sage 50 as an administrator.

Resolution

CAUTION: Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance.

 

Method 1: If You're Using More Than One Antivirus Program:

  1. Find and Open the Control Panel.
  2. Click on "Programs and Features" (sometimes called "Add/Remove Programs").
  3. Look for any extra antivirus programs you don't need. If you find more than one, remove them until you have just one.
  4. Restart your computer.
  5. You might need to turn off your antivirus briefly to reinstall Sage 50.

Method 2 : Check Your Internet Options:

  1. Open Internet Options (via Control Panel or MS Edge).
  2. Go to the Connections tab.
  3. Click LAN settings.
  4. Uncheck the box for "Automatically detect settings."
  5. Press OK.

Method 3 : uninstall Sage 50 and reinstall as administrator

  1. Uninstall Sage 50 from Control Panel, Programs & Features.
  2. Browse to c:\Sage\
  3. Locate the Sage 50 installation folder of the latest version.
    1. If you do not have the latest version, then please download and install it. 
    2. See Related Resources on how to download.
  4. Open the folder.
  5. Open the Setup folder.
  6. Right-click the setup.exe file and select Run as administrator.
  7. Proceed with the installation.