Error: "The user name and password are incorrect..."

There are various reasons you receive the error "The user name and password are incorrect. Enter a valid user name and password" when opening a Sage 50 Accounting data file. For the steps to resolve, select the option below that describes your issue.

The error occurs after entering my known sysadmin password

1. If your system administrator doesn't know the password, contact Customer Support at 1-888-522-2722 for a password reset.
2. If the password reset doesn't work, restore from a recent backup to a local drive.

I can log in with sysadmin but not with another username

1. Log in to the company using sysadmin as the username.
2. Select Setup, then Set Up Users.
3. Type the sysadmin password.
4. Select OK.
5. Select the User, then Modify.
6. Enter the Password, then Re-enter Password.
7. Select OK.
8. Select Close.