Summary
There are various reasons you receive the error "The user name and password are incorrect. Enter a valid user name and password" when opening a Sage 50 Accounting data file. For the steps to resolve, select the option below that describes your issue.
Resolution
I was able to log in with sysadmin prior version but not the latest version
- Enter sysadmin as the User Name.
- Enter the first seven characters of your Password.
- To avoid password confusion, change your password to seven characters or less in the prior version
- Enter your new password for sysadmin when converting to the latest version.
- The password can be longer than seven characters in 2023.0 and higher versions
- After you open the file in the new version, verify your password is now longer than seven characters.
The error still occurs after entering my known sysadmin password
- If your system administrator doesn't know the password, contact Customer Support at 1-888-522-2722 for a password reset.
- If the password reset doesn't work, restore from a recent backup to a local drive.
I can log in with sysadmin but not with another username
- Log in to the company using sysadmin as the username.
- Select Setup, then Set Up Users.
- Type the sysadmin password.
- Select OK.
- Select the User, then Modify.
- Enter the Password, then Re-enter Password.
- The password limit is seven characters in 2022 and older
- The password can be longer than seven characters in 2023.0 and higher versions
- Select OK.
- Select Close.
Need more help?