Summary
There are various reasons you receive the error "The user name and password are incorrect. Enter a valid user name and password" when opening a Sage 50 Accounting data file. For the steps to resolve, select the option below that describes your issue.
Resolution
The error occurs after entering my known sysadmin password
- If your system administrator doesn't know the password, contact Customer Support at 1-888-522-2722 for a password reset.
- If the password reset doesn't work, restore from a recent backup to a local drive.
I can log in with sysadmin but not with another username
- Log in to the company using sysadmin as the username.
- Select Setup, then Set Up Users.
- Type the sysadmin password.
- Select OK.
- Select the User, then Modify.
- Enter the Password, then Re-enter Password.
- Select OK.
- Select Close.
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