Summary
Description
Cause
- Often the not responding message when creating a backup is due to the SAJ folder is too large because there are backup files are being created in the SAJ folder
- When backups are stored in the SAJ each consecutive backup will the previous backup which causes the backup to exponentially increase in size.
- Data is on the server and Connection Manager on the workstation has stopped.
Resolution
Solution 1: File is backed up directly into a USB flash drive
- On the Sage 50 backup window.
- Change the location of the backup folder from the USB flash drive to another folder on desktop or C:\ drive.
- Click the OK button.
Solution 2: I don't have proper privileges to make the backup
- On the desktop, locate your Sage 50 Accounting shortcut icon.
- Right-click the icon and select Run as administrator.
- Select Restore from backup.
- Follow the wizard to restore the backup.
- If this succeeds, then your Windows has limited Sage 50.
Note: Please uninstall and reinstall Sage 50 as administrator (similar process to step 2), and disable any antivirus that is running while reinstalling.
Solution 3: File size is to large due to backup in working folder (.SAJ)
- Close Sage 50.
- Open Windows Explorer by holding the Windows key and then pressing the letter E key on your keyboard.
- Browse to the location of your data file.
- Locate the company file's .SAJ folder and double-click it to open its content.
- If there are backups (.cab files) or if a backup folder is in the .SAJ folder, move the backups or backup folder itself to another location outside of the .SAJ folder.
- Also check inside the simply and mysql folders located inside the .SAJ folder if there are any backups.
- You must not save a backup file inside the .SAJ folder, otherwise this will happen again.
- If you restore any of the backup files that you moved out of the .SAJ folder, the same problem will occur again.
- It is recommended you make new backups and delete the previous backup files (as the previous backups contains backups inside the SAJ folder).
- Try to backup the company file again.
Solution 4: Backup file is saved in the Program files folder which is restricted (Windows 8)
- On the Sage 50 backup window.
- Change the location of the backup folder from C:\Program files\xxx to another folder on desktop or C:\ drive.
- Click the OK button.
Solution 5: Restore failed when restoring a backup created by using a Winzip program
- Un-install Winzip which turned the backup back into a cab file.
- If the restore fails with the same message, then the backup data may be corrupt or incomplete.
- Please try another backup.
- If Winzip is needed, please re-install it after this procedure.
Solution 6: Backup file location is pointing to a non-existent directory/drive
- On the Sage 50 backup window.
- Change the location of the backup folder from previous location to the new location on the network drive.
- Click the OK button.
Solution 7: Compatibility issues with windows.
- Right-click on your Sage 50 Accounting icon and choose Properties.
- Click on the Compatibility tab.
- Check under the 'Compatibility mode' section to ensure that Run this program in compatibility mode for: is unchecked.
- Click OK.
Solution 8: Release 2014.0 is installed
- Uninstall Sage 50 2014.0.
- Download latest version of Sage 50 2014.
- Install and restore from backup.
Note: Follow Article ID 33726 What release version am I using?, in Related Resources.
Solution 9: File is backed up directly into a Network-attached storage (NAS) drive
Note: Backup was actually created on the NAS drive but you have an Error: "Backup failed" because Sage 50 is looking for a server with operating system to check if the backup was correctly created and it doesn't exist.
- On the Sage 50 backup window.
- Change the location of the backup folder from the NAS to another folder on desktop or C:\ drive.
- Click the OK button.
Solution 10: The company file location or folder is corrupted
- Copy the company file to a different folder (eg, C:\sage 50 data)
- Open the file and create backup.
- Verify if you can backup the file.
Solution 11: Ensure that the Connection Manager is running on the workstation
- Open the Connection Manager on the system tray.
- Select Restart Service, then OK.
- Verify if you can backup the file.
What release version and what tax tables am I using?
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