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Error: "An unknown error has occurred" during conversion

Created on  | Last modified on 

Summary

Review the three options below to resolve the error "An unknown error has occurred. To protect your company data, Sage 50 will now shut down. Any unsaved data will be lost" when converting data in Sage 50 Accounting.

Resolution

Verify Windows Regional Settings

  1. Click the Windows Start button.
  2. Go to Control Panel, Region, Additional Settings.
  3. On the Numbers tab, set the Decimal symbol to a decimal point.
    Regional Settings Numbers tab. Decimal symbol set to a decimal point.
  4. On the Currency tab, set the Decimal symbol to a decimal point.
    Regional Settings Currency Tab. Decimal Symbol set to a decimal point.
  5. Click OK.
  6. Try converting the file gain.

Check your data location

  1. Ensure that your data isn’t on One Drive, DropBox, or Google Drive.
    See How can I tell if my files are synced to a cloud service?
  2. If the files are in a cloud location, follow:
    How do I copy my files from one location to another in Windows Explorer?

Run Advance Database Check

  1. Go to Maintenance, Advance Database Check, and click Yes.
  2. If Sage 50 is unable to resolve the errors, contact support for possible data repair.

 

 

 

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