Summary
Error message is seen when trying to associate the customised invoice form with the sales quotes or sales orders or print out a payment cheque
Description
Cause
Resolution
Important notes:
- Forms used in one type of transactions cannot be used in another type
- eg.: Invoice forms cannot be used for sales quotes or sales orders
- Payment cheques forms cannot be used with payroll cheques forms, etc
Steps:
- From the home window, select Setup, Reports & Forms
- Select the form on the left window pane.
- Verify that payment and payroll cheques have different forms
- On the line Form, look at the end of the line to have the full location and file name (finishes with .sfm)
- The Description will most likely have a "User-defined" mention:
- Browse to where the customized form is stored
- Ensure the form selected is the one you expect
- For example, the standard form paymtch06.sfm is a payment cheque form while payrlch06.sfm is a payroll cheque form.
- Look to see if your custom form might have been used in the wrong location in Reports & Forms (payment form used for payroll, for example)
- If it is the proper form, the form file is likely damaged
- Create a new customized form using How to customize forms to modify text, data, images or add a company logo or use a default form
- Ensure the form is saved on a local folder or network shred folder and not saved in the Program Files location