Can't locate company file icon in data location (Missing SAI)

• The icon file (SAI) has been removed
• The restore window will not show the SAI file
• The icon file (.SAI) is locked in data location, file permissions do not allow access from the workstation

Method 1: Restore a backup

• If you have a backup, follow How to restore from a backup

Method 2: Recreate the .SAI file

Option 1: Using a sample company

1. Go to the sample company directory, follow How to open a sample company?
2. Copy the .SAI file to the same location as the .SAJ folder.
3. Rename the .SAI file to the same name as the .SAJ folder without the .SAJ name extension.
4. Open the file as usual.

Option 2: .SAI file is locked and can be seen on host PC but not on remote PC

1. If the .SAI file exists but it is locked (represented by a lock appearing on the icon in the lower left-hand corner).
2. Copy the .SAI file to the same location.
3. Rename the locked .SAI file to .OLD.
4. Rename the copied .SAI file to the same name as the .SAJ folder without the .SAJ extension.
5. Open the file as usual.

Option 3: The SAI file is on the server

Contact your IT support to ensure that permissions on all files allow access from the workstation.

Option 4: Open in Notepad

1. Open Notepad.
2. Do not type anything in the Notepad editor.
3. Select File, then Save As.
4. Browse to the location where the icon file should be.
   • Do not save it inside the SAJ folder
5. In the Save as type drop-down list, change it to All files (*.*).
6. In the File name field, delete everything and enter the same name as the SAJ folder but replace the .SAJ with .SAI.
7. Select Save.
8. Verify you now see a Sage 50 icon.
9. Double-click on the Sage 50 icon.
10. If the file opens in Notepad, then it means the extension is .SAI.txt and not .SAI.
    • Click View in your Explorer, and check the box for File name extensions
    • Right-click the Sage 50 file and select Rename
    • Delete the .TXT such that the end of the file should be .SAI
11. Repeat step 9 above again until Sage 50 Accounting opens the company.

Option 5: Using the Mini Menu

1. In the same folder as the .SAJ folder.
2. Right-click your mouse button to bring up a mini menu.
3. Select New, then Text File.
4. Name the text file the same part of the .SAJ folder (before the .SAJ).
5. Select Save.
6. Right-click the file, select Rename.
7. Delete the .TXT such that the end of the file should be .SAI.
8. The file should now open.