EI and/or CPP don't match Gross Earnings

• The employee has reached the maximum earnings for the category
• Manual adjustments to the amounts and Gross Earnings cause fluctuations
• Minor rounding errors occur when you enter a value manually

1. Go to Employees & Payroll, right-click the Employees icon and select Modify Employee.
2. Select an employee from the list and click OK.
3. Click the T4 and RL-1 Reporting tab.
4. Modify the values in the current year to the correct values.
5. Click Save and Close.

 NOTE: To avoid these problems, always use the Calculate Taxes Automatically. You need a Sage Business Care Payroll Plan to calculate taxes automatically. 

Why are my pensionable earnings zero for an employee compared to others?