How do I reverse a credit card payment?

Method 1: Create a Negative Payment to the Credit Card

1. Go to Payables, Payments.
2. Select Pay Credit Card Bill.
3. Select Credit Card.
4. Enter a negative amount for the payment.
5. Press Process/Post.

Method 2: Sage Virtual Terminal

1. Refer to How to refund a customer credit card through the Virtual Terminal.
2. If you need further assistance please contact Sage Virtual Terminal support at 877-470-4001.