Summary
Sage 50 crashes with no error message after I select a company file and try to open it
After installing the 2022.2 product update, company files won't open
A Norton antivirus product is installed
Suspcious Action Blocked error message appears
Description
Cause
- Security software causing issue with product update install
- Norton blocking install of Sage 50
Resolution
- Uninstall Sage 50 DocLink: How do I uninstall the program?
- Temporarily disable anti virus
- disable Auto Protect in Norton
- DocLink: Download Sage 50 and reinstall
- If you get a Suspicious Action Blocked message, click View Details
- When the Security History window opens, click Exclude Process
- Ensure the Excluded status message is set on the Sage 50 .exe file
DocLink: Program doesn't open when opening a file or using the program icon
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