Norton Data Protector pops up while installing Sage 50

Summary

Sage 50 crashes with no error message after I select a company file and try to open it After installing the 2022.2 product update, company files won't open A Norton antivirus product is installed Suspcious Action Blocked error message appears

Description


Cause

  • Security software causing issue with product update install
  • Norton blocking install of Sage 50

Resolution

  1. Uninstall Sage 50 DocLink: How do I uninstall the program?
  2. Temporarily disable anti virus
    • disable Auto Protect in Norton
  3. DocLink: Download Sage 50 and reinstall
    • If you get a Suspicious Action Blocked message, click View Details
    • When the Security History window opens, click Exclude Process
    • Ensure the Excluded status message is set on the Sage 50 .exe file

Image

Image

Image


DocLink: Program doesn't open when opening a file or using the program icon

Solution Properties

Solution ID
220924460105544
Last Modified Date
Mon Nov 21 17:54:25 UTC 2022
Views
0