Summary
Nothing happens printing T4 slips in Sage 50 Accounting. This indicates that you need to update your payroll service or you’re experiencing printer or program-related issues.
Resolution
Table of Contents
Printer-related error
Printing more than 100 T4's at the same time
- Verify if you can print just one T4.
- If this works, continue printing your T4's, but in batches of 80 at the same time.
- You need 8GB or higher to print T4s. Follow the recommended system requirements rather than the minimum requirements.
Verify the printer settings
- Go to Setup, Reports & Forms.
- Select Government Forms, Federal Payroll.
- Select the desired Printer under the T4 Slips and T4 Summary Printer Settings section.
- Do the same for the Record of Employment Printer Settings section.
Printer works outside of Sage 50
- Open another non-Sage program (Word, Notepad or Excel).
- Try to print something. If it doesn’t print, verify the printer settings.
- If the printer does work continue to Method 4.
Reboot
- Reboot your computer.
- Verify that you can now print.
Try a different printer
- Go to Set up, Reports and Forms.
- Select the form type.
- Change the printer (you can test with Microsoft PDF).
- Select OK.
Reset the printer for the T4 forms to Default
- Go to Setup, Reports and Forms, Government Forms.
- Select each Setup... button, then click OK.
- Select OK.
Payroll Service plan issue
Your payroll plan isn't active, expired or you need to subscribe.
- Go to Help and select About Sage 50.
- Click Support Info.
- Check the version. You need to be on the latest version of Sage 50.
- If your Payroll service plan is active, it will show Payroll ID (Active).
- If it doesn’t say 'Active', and you know you’ve paid for a subscription,
- Go to Help, Update Service plan, Check service plan
- If it doesn’t work, call Sage 50 Customer Service at 1-888-222-8985 to check your payroll service
Program or OS-related problem
Check if you can print T4 from the sample company
- To open the sample company, go to C:\Users\Public\Public Documents\Simply Accounting\202X\Samdata\Pro.
- If the T4 prints fine from the sample company and your company file is on the network, save your file locally and print again.
- If you can reproduce the issue in the sample company file, ensure you can access the Document\Simply Accounting\forms folder.
- The T4 won't print if you don’t have full rights (read/write) on the "forms" folder.
Reinstall Sage 50
- Close Sage 50.
- Open the Control Panel from the Windows Start menu.
- Click Programs & Features.
- Reinstall Sage 50 by checking the update/reinstall option.
- Reboot the computer.
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