Find missing transactions

Created on 03 February 2021 | Last modified on 23 March 2022

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Summary

How to search for sales, purchases transactions in Sage Accounting.

Description

Use these steps to find entries that don't appear or seem to be missing in Sage Accounting.

Cause

A Filter has been applied
The wrong date or the wrong type of transaction
The transaction was never posted or was deleted
The Invoice Reference you’re looking for was never created

Resolution

Check filters in transaction lists or reports

Check the selected Date Range.
Enter the correct dates in From and To.
Select Search or Calculate to refresh the list.
Clear the Search.
Select More and review active filters.
Select All transaction types.

Check the Audit Trail report

The Audit Trail report shows created and deleted transactions in chronological order.

Go to Reporting, Audit Trail.
Select dates in From and To that include the transaction date.
Review the report for created or deleted transactions.

Check transaction types

Review related areas if the transaction type differs from the one you expected.

Sales or Purchases, Invoices
Quick Entries
Settings, Opening Balances
Banking, Other Payments
Banking, Other Receipts

Select the customer or supplier.
Select the Activity tab.
Select the required date range.
Review all transaction types in one list, including invoices, opening balances, quick entries, and bank transactions.