I'm having difficulty updating my credit card information in Accounting

Description

I would like to update my payment method in Accounting. However, I receive an error message when I try to update my credit card details under Settings.

Resolution

If you are experiencing this issue:

  • Please connect to Accounting in Google Chrome. You may experience issues updating your credit card information when using other browsers.
  • Verify the address entered with your payment information. Make sure that the address entered matches the address associated with your credit card.
  • In addition, please search the address in Google Maps. Verify that you have entered the address in the same format as available in Google Maps.
  • "Error General, No Information" Make sure that Credit Card is activated.


If you continue to experience this issue, please contact Accounting Support via chat.

For basic steps on updating your payment information, please consult the following article: How To Update My Payment Method

Solution Properties

Solution ID
210201235104100
Last Modified Date
Wed Mar 23 14:30:55 UTC 2022
Views
0