Set up the Sage Verify app for 2-factor authentication
Description

Available on Android and iOS, Sage Verify is a faster and more secure option to authenticate 2FA.

It delivers push notifications that allow you to authenticate your log in quickly and easily.

Advantages to using Sage Verify

  • Log in faster with push notifications. Simply tap or hold the notification, then tap Allow to log in within seconds
  • No need to enter six-digit codes to log in any more
  • More secure than SMS, as push notifications aren't prone to interception
  • The time-based, one-time password (TOTP) option in Sage Verify allows you to authenticate without reception
  • Designed to support future developments like AI-powered features, and delivery of important notifications from us
Cause
Resolution

Set up Sage Verify

Follow the steps below to remove your existing 2FA device, and set up Sage Verify.

  1. Go to the Sage Account login page.
  2. Log in using your Sage ID. If a prompt asks you to authenticate for 2FA, use your existing authentication method.
  3. Select Protect your account.
  4. Select Remove device to remove your current 2FA method.
  5. Select the Send email button to begin Sage Verify set up. The system sends a welcome email to your Sage ID email address.
  6. Search for Sage Verify and install the app.
  7. Search your app store for Sage Verify and install the app on your mobile phone. You can also download Sage Verify using the relevant link below:
  8. In the welcome email, select Finish setting up extra security.
  9. The Authenticate with Sage Verify webpage opens. Select Set up Sage Verify.
  10. A QR code appears. Leave this on your screen and continue to the next step.
  11. Open the Sage Verify app on your mobile phone, then select Scan QR Code.
  12. Scan the QR code.
  13. Go to the logon page for your Sage product or service and enter your email address and password.
  14. When prompted, tap Allow on the notifications message. A message confirms you've added your account in the Sage Verify app.

    TIP:

    Allowing notifications means you can authenticate your logons in future by tapping the Sage Verify notification. If you don't allow notifications, you can still log in with Sage Verify with a six-digit code.

  15. Your recovery key appears on the screen. Note this down and keep it safe.

    NOTE:

    If you ever need to log in but don't have your Sage Verify app or the device, you can use the recovery key instead.

  16. Select the checkbox beside I've saved my recovery key then select Continue.
  17. Select Continue to access the Sage product or service you logged in to.

You've set up Sage Verify as your 2FA method. When you log in to your Sage product or service in the future, you can authenticate and log in using the Sage Verify app.

[BCB:371:Resource Centre:ECB]

 

Steps to duplicate
Related Solutions