How to manage comments
Description

Comments are useful to update your colleagues or for reminding yourself where you're up to with your client work.

Cause
Resolution

Add a comment to a client, contact or prospect

  1. Find your client in the client list, contact in the contact list, or prospect in the prospect list

     
    Screenshot of the Client List Folder for a client.
  2. Select the client, contact or prospect.

  3. Select Add a comment.
    Screenshot of the Add a Comment option.

  4. Enter the body of your comment, and an optional title.

  5. Optional - Type an @ before a colleague's name when writing a comment so they receive a notification.
    Screenshot of user tagged with @ sign in comment.

  6. Select Save.

Edit or delete a comment

  1. Find your client in the client list, contact in the contact list, or prospect in the prospect list

     
    Screenshot of the Client List Folder for a client.
  2. Select the client, contact or prospect.

  3. Find the comment, then from the actions menu select Edit or Delete.
    You can edit a comment's content, formatting or title, or delete the entire comment altogether.



Screenshot of the Edit or Delete options.

Steps to duplicate
Related Solutions

The Clients list