T4 printed the amounts for the year before last year
Description
Cause

You haven't run the payroll year-end to move 2026 earnings to the Last Year column.

Resolution

CAUTION:

Make a backup of your data before performing these steps.

 Follow these steps to check and correct the issue. To simplify the illustration, let's assume the current year is 2027, the last year is 2026, and the year before that is 2025.

▼ Check amounts under the Last Year column
  1. Open the payroll module and select an employee.
  2. Click Earnings tab. Check the amounts under the Last Year column. 
  3. T4 gets the information from the Last Year column. 
  4. If the Last Year shows 2025 amounts, you haven't run the payroll year-end process. T4 will pull the amounts for 2025.
  5. Continue with the next step.
▼ Check the amounts in This Year column
  1. Open the payroll module and select an employee.
  2. Click Earnings tab and check This Year amounts. 
  3. Verify that This Year has the correct amounts for 2026. Sign in with 12/31/2026 and perform the payroll year-end process.
  4. Log in with 01/01/2027 and print T4 again.
  5. If This Year amounts are too high for 2026, continue with the next step.
▼ If the amounts under This Year column are too high for 2026
In this case, you’ve entered the payroll for the current year (2027). The earnings of 2027 combined with the earnings of 2026.
  1. Make a backup of the current data.
  2. Print the report of all paycheques for the current year (2027).
  3. Void all the paycheques for the current year (2027).
  4. Check the Earnings tab. Confirm This Year column has the correct amounts for last year (2026).
  5. Make another backup of data.
  6. Sign in with December 31 of last year (12/31/26).
  7. Perform payroll year-end to move the amounts from This Year to Last Year column. Confirm the Last Year column has the correct amounts (2026).
  8. Sign in January 1 of the current year (01/01/27) and print T4. Confirm that T4 has the correct amounts.
  9. Re-enter all the paycheques for the current year (2027) that you voided in step 3.

 

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