| | How to retrieve Microsoft 365 cloud backups |
| Resolution | Use one of the two methods to access your backups. Locate the company under Teams and groups - Go to the Microsoft 365 website.
- Log in using your [email protected] account.
- Click Admin on the left menu to access M365 Admin center.
- On the Admin Centre screen, select Teams & groups.
- Double-click Active teams & groups.
- Select your Sage 50 company.
- Click Site address at the bottom of the page.
- Select the Backup folder to see all your cloud backups.
- The cloud backups will be date and time-stamped
- Select a backup and download it to your local computer.
- Restore the backup.
Access the company from OneDrive - Go to the Microsoft 365 website.
- Log in using your [email protected] account.
- From the app selection window, choose OneDrive.
- Click the settings gear wheel on the top right and choose OneDrive Settings.
- Select Return to Classic OneDrive at the bottom-left corner.
- Select the desired company.
- Select the Backup folder to see all your cloud backups. The cloud backups will be date and time-stamped.
NOTE: For some accounts, it takes 24 to 48 hours for the backups shortcut to show in OneDrive. The backups will still be available in SharePoint during this time. - Select a backup and download it to your local computer.
- Restore the backup.
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