Compatibility Chart for Sage CRM 2017 and later integrated with Sage 100 2016 - 2021.     

This is a reference for the CRM versions integrated with Sage 100 - these integrated versions are available from the Sage 100 Product pages  only  on the Sage Support Portal at  https://support.na.sage.com .   
      
Alternately, versions of Sage CRM that are the stand-alone versions (not integrated with Sage 100) are published on Sage CRM product download pages only. Patches and Hotfixes for integrated versions are available there also.   
The Sage CRM FULL installs are intended for new installations (does not offer upgrade option). Full install downloads are designated by * in chart.  
    
To upgrade from an existing CRM 7.2 or later, use the  Patched  versions for the appropriate Sage 100 (i.e.  Sage CRM 2017 R2 Patch Installer for Sage 100 2017   or   Sage CRM 2017 R3 Patch for Sage 100 2016 ). Patched versions are designated by ** in chart. 
      
Specific versions of Sage CRM and applicable patches/hotfixes are not available to integrate with all versions of Sage 100 but are matched with specific Sage 100 versions.
     
For example: 
Integrating CRM 2017 R1, CRM 2017 R2, and CRM 2017 R3 (CRM 2017 follows 7.3) are not available for Sage 100 2015 and earlier.
        
Please see the detailed Integrated Solutions Compatibility Matrices for more details on each Sage 100 version and integrated solutions available for that version. Article ID 48274:    DocLink: <a href="view2.jsp?k2dockey=223924950048274" target="_self">Integrated Solutions Compatibility Matrices (ISCM) for Sage 100</a>   
       Detailed patch versions of Sage 100 and integrated CRM Product Compatibility Chart for older and retired products see KB ID 51461:    DocLink: <a href="view2.jsp?k2dockey=224924250051461" target="_self">Sage 100 (4.5-2017) and integrated CRM versions (7.1-2017) Product Compatibility Chart</a>

Full installation (new CRM installation) download hyperlinks designated by *

Patch (CRM upgrade of existing CRM install) download hyperlinks designated by **

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	Sage 100 2016	Sage 100 2017	Sage 100 2018	DocLink: Sage 100 2019	DocLink: Sage 100 2020	Sage 100 2021
CRM 2017 R1	81404 *, 81402 **	81403 *, 81401 **	X	X	X	X
CRM 2017 R2	82930 *, 85007 **	82929 *, 85006 **	X	X	X	X
CRM 2017 R3	85622 *, 85624 **	85623 *, 85625 **	87085 *	X	X	X
CRM 2018 R1	X	88857 *, 88859 **	88858 *, 88859 **	X	X	X
CRM 2018 R2	X	90429 *, 90431**	90430 *, 90432 **	X	X
CRM 2018 R3	X	94266 * , 94268 **	94262 * , 94264 **	X	X	X
CRM 2019 R1	X	96789* , 96791 **	96788 *, 96792 **	96719 *(Download Sage CRM 2019 R1 Full Install for Sage 100 2019), 96790 ** (Download Sage CRM 2019 R1 Upgrade Patch for Sage 100 2019)	X	X
CRM 2019 R2	X	X	100630*	100631 *(Download Sage CRM 2019 R2 Full Install for Sage 100 2019), 100629 ** (Download Sage CRM 2019 R2 Patch for Sage 100 2019)	X	X
CRM 2019 R3	X	X	X	X	X	X
CRM 2020 R1	X	X	X	103944 *(Download Sage CRM 2020 R1 Full Install for Sage 100 2019), 103945 ** (Download Sage CRM 2020 R1 Upgrade Patch for Sage 100 2019)	103943 *(Download Sage CRM 2020 R1 for Sage 100 2020 Full Install), 103946 ** (Download Sage CRM 2020 R1 Upgrade Patch for Sage 100 2020)	X
CRM 2020 R2	X	X	X	** 106839 Sage CRM 2020 R2 for Sage 100 2019 - Patch * 106837 CRM 2020 R2 for Sage 100 2019 - Full Install	** 106838 Sage CRM 2020 R2 for Sage 100 2020 - Patch * 106835 CRM 2020 R2 for Sage 100 2020 - Full Install	X
CRM 2021 R1	X	X	X	X	** 110522 CRM 2021 R1 Patch for Sage 100 2020 * 110521 CRM 2021 R1 full install for Sage 100 2020	** 110523 CRM 2021 R1 patch for Sage 100 2021 * 110520 CRM 2021 R1 full install for Sage 100 2021