| | Error: "File does not exist or is not a valid Crystal report." (Windows 10) |
| Cause |
- Windows 10 Default UAC/Windows Security controls are blocking the Crystal Runtime Engines
- Although you may be local or part of the domain administrator's group, but in Windows 10 you are not running the program as the "Built-in Administrator" which is what is required to pull the data from the server for this action.
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| Resolution |  CAUTION: This solution requires advanced knowledge of Windows security and network settings. Sage isn't responsible for any issues that arise from changes to these settings. Ensure you back up all system and application databases necessary for a complete restoration. It's advisable to contact a certified consultant or your system administrator for assistance.
CAUTION: This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions.
Option I: Set Sage Desktop to Run as Administrator
- Start Sage Desktop with Run as Administrator (Run as the Built-in Administrator):
- Browse to the Sage Desktop shortcut.
- Right click the shortcut.
- Choose Run as Administrator.
- Set the shortcut to always Run as Administrator:
- Go to Windows Start button, All Programs, Sage, Sage 300 Construction and Real Estate, Sage Desktop.
- Right click the shortcut.
- Choose Properties.
- Click the Compatibility tab.
- Click the Change settings for all user.
- Under Privilege Level, check mark the Run this program as an administrator option.
Option II: Add Domain Credentials to the Pervasive/Actian services
DocLink: How do I add Domain Administrator credentials to Pervasive/Actian services
DocLink: Error: "Failed to retrieve data from database" when previewing Billing invoice (Error in BLNP.crs or BLCP.crs)
DocLink: Error: "Report is not a valid Crystal report design" (CryptoPrevent)
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