Resolving red X errors when downloading transactions from Sage Accounting
Description
Cause
Resolution
  • Remove all non-standard characters from the Sage 50 company name - How do I change the company name in Sage 50? and file name
  • Create a backup of your Sage 50 data - How do I create a backup?
  • First check the fiscal year end date in Sage 50 and Sage Business Cloud Accounting match
  • Set sysadmin user in Sage 50 to have read/write access with third party products and trying to download again
  • Change the language of Windows Regional Settings to English (United States)
  • Verify that you are not using a VPN in the router or a Forticlient Virtual VPN network card
    • Run ipconfig /all
    • Check Change adapter settings to view all network connections
    • Do not disconnect and reconnect the SBCA connection from Sage 50, otherwise irreversible duplicates can occur
  • In Sage Business Cloud Accounting go to Settings, Sales Taxes
    • verify all of the tax information for the provinces
    • if you do not collect QST / PST in more than 1 province, enter a fake PST number and unclick the 'I will not collect tax here' checkbox
    • ensure all the taxes are setup accordingly in Sage 50
    • try the download again
    • when finished click the "I will not collect taxes here checkbox" in SBCA


Steps to duplicate
Related Solutions

Error: