| Resolving red X errors when downloading transactions from Sage Accounting |
Resolution | - Remove all non-standard characters from the Sage 50 company name - How do I change the company name in Sage 50? and file name
- Create a backup of your Sage 50 data - How do I create a backup?
- First check the fiscal year end date in Sage 50 and Sage Business Cloud Accounting match
- Set sysadmin user in Sage 50 to have read/write access with third party products and trying to download again
- Change the language of Windows Regional Settings to English (United States)
- Verify that you are not using a VPN in the router or a Forticlient Virtual VPN network card
- Run ipconfig /all
- Check Change adapter settings to view all network connections
- Do not disconnect and reconnect the SBCA connection from Sage 50, otherwise irreversible duplicates can occur
- In Sage Business Cloud Accounting go to Settings, Sales Taxes
- verify all of the tax information for the provinces
- if you do not collect QST / PST in more than 1 province, enter a fake PST number and unclick the 'I will not collect tax here' checkbox
- ensure all the taxes are setup accordingly in Sage 50
- try the download again
- when finished click the "I will not collect taxes here checkbox" in SBCA

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