| | Error: "[file name] file is incompatible. The current security settings prohibit this file from being upgraded automatically. |
| Cause | | User's Roles in Security Adminstration is restricted from Upgrade Files. For more information on Upgrading Files see article 37165. |
| Resolution |  CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.
CAUTION: Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance.
Click OK on the message, have all users exit the software, then perform the following steps:
- Backup your data. Refer to article ID 17256 "How do I use File Tools to backup data files?"
- Refer to the article under Related Resources for steps on how upgrade data files.
- When the upgrade has finished, review the journal to verify that all files upgraded successful.
- Repeat these steps for any additional company data folders.
DocLink: How do I use File Tools to back up data files?
DocLink: How do I upgrade my data files in Sage 300 CRE?
DocLink: Why can't a non-admin user access a task or report? (Tasks turned off in security)
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