"Not responding" message during fiscal year-end close
Description
Cause
Resolution
During fiscal year-end processing, Sage BusinessVision can display Not Responding in the title bar even though it continues processing in the background.
CAUTION:
Don't stop the process. Wait for the process to complete or display an error. If you've stopped the process prematurely, restore the backup because the interruption can corrupt the data.
CAUTION:
If you can't restore the backup, don't continue using the current data files. Contact Support for assistance.
Verify that the year-end process is still running
Open the company data folder in Windows Explorer.
Switch to Details view.
Sort the files by Modified Date.
Monitor the file dates and file sizes.
If the dates or sizes continue to change, the process is still running.
Check for an interrupted year-end process
Click File, and then Print Reports.
Select General Ledger, and then Trial Balance.
Open the fiscal year list.
Look for fiscal years that include a letter suffix. For example: 2025A or 2025B.
If you find these fiscal years, someone interrupted the year-end process before it finished.