| | Not responding message when performing fiscal year-end close |
| Resolution | When you perform the fiscal year-end close, the program seems to hang and the title bar shows "Not Responding". However, the program is still running in the background.  CAUTION: Don't stop the process. Wait until it either completes or gives an error. If you stop the process, restore the backup because the data is already corrupt. CAUTION: If you can't restore the backup, don't use the current file because it's already corrupt. Chat with us for more assistance. To check whether the year-end process is still running in the background - Open the data folder in Windows Explorer
- Select Details View, sort by Modified Date, and check the date and size of the files
- If they keep changing, the process is still running
To check whether there was an interruption during the year-end process - Click File, then Print Reports
- Select General Ledger, then Trial Balance
- Click the drop-down for fiscal years, check for a year with letter A, B, C.
 EXAMPLE: 2025A or 2025B - If such files exist, someone prematurely stopped the year-end process
- Restore the year-end backup, and perform year-end again. If restoring isn't an option, contact us for further assistance
[BCB:162:Chat BusinessVision CA:ECB] |
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