| | After a Fiscal Year-End, general ledger (GL) reports are incorrect |
| Description | - After fiscal year-end close, the Trial Balance and Balance Sheet are out, or the balances are wrong
- Income Statement (IS) is wrong after year-end
- Trial balance is (TB) incorrect after year-end
- Balance Sheet (BS) is wrong after year-end
- The year has letters A, B or C when running GL reports. For example: 2023A, 2023B
- Browse an account in the GL module, the transactions are there, but the balances are wrong
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| Cause | - Someone ended task the year-end procedure prematurely, and ran year-end again
- "Not responding" message appears during the fiscal year-end close, and the user terminated the program
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| Resolution | - Go to the Reporting Suite. Select General Ledger and Activity by G/L account.
- Double-click this option and check the "Report Based on" field for the last year.
- Check to see if there's A, B, C behind the year such as 2023A, 2023B.
Option I: There's no A, B or C- Have everyone logged out of the BusinessVision company and make a backup of the data file.
- Log in the company.
- Click File, then Reorganize Files.
- Click OK on the warning.
- Select G/L Transactions.
- Put a check mark for Reallocate transaction data to new fiscal periods.
- Click Reorganize icon.
- Once complete, run the report to check again.
Option II: There's A, B or C. - This indicates that someone had interrupted the year-end process and did the year-end again. All the balances are wrong if this happens
- Restore a backup you made before the year-end procedure
- Perform the year-end again
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 CAUTION: During the process, if you see Not Responding, DON'T stop it. The process is still running in the background - If there isn't a good backup, click the Chat option below to contact us
[BCB:162:Chat BusinessVision CA:ECB]
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