Solution Properties
Solution ID:
222924750023771
Last Modified Date:
Mon May 02 23:33:04 UTC 2022
Taxonomy Path:
Category//Setup and configuration//Security
Author:
LegacyAuthorUS
Sage MyAssistant and MyCommunicator anti-virus and firewall exceptions
Description

For details instructions on opening ports or configuring your Firewall/Antivirus review the software documentation and work with your system administrator.

Microsoft offers documentation on configuring the windows antivirus and firewall security available on their website https://docs.microsoft.com/en-us/windows/security/threat-protection/.

See https://docs.microsoft.com/en-us/windows/security/threat-protection/windows-firewall/create-an-inbound-port-rule for details on creating firewall rules to allow inbound traffic.

Cause
Resolution
 CAUTION: This solution requires advanced knowledge of Windows security and network settings. Sage isn't responsible for any issues that arise from changes to these settings. Ensure you back up all system and application databases necessary for a complete restoration. It's advisable to contact a certified consultant or your system administrator for assistance.

 

CAUTION: Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance.



Ports

  • The default SQL port is TCP\IP 45812

 

Folders

If your anti-virus/firewall software supports adding folders as exceptions, it is recommended to do this.

Server and Workstation:

Add C:\Program Files (x86)\Innovative Software Design\ folder and all its sub folders to the anti-virus exceptions or white list and the firewall (software or hardware) exceptions list.

Executables

If your anti-virus/firewall software does not support adding folders, then add the following executables.

Server:

  • Myassistant.exe, MyAssistantConfigurationManger.exe, TaskRunner.exe and ReportRunner.exe - The default location is C:\Program Files (x86)\Innovative Software Design\My Assistant.
  • MyAssistantConfigurationManager.exe - The default location is C:\Program Files (x86)\Innovative Software Design\My Assistant.
  • isdadminservice.exe and TaskRunner.exe for the task service - C:\Program Files (x86)\Innovative Software Design\My Assistant\TaskService.
  • isdadminservice.exe for the sender service - The default location is C:\Program Files (x86)\Innovative Software Design\My Assistant\SenderService

Workstation:

  • Myassistant.exe - The default location is C:\Program Files (x86)\Innovative Software Design\My Assistant.
  • adxregistrator.exe - The default location is C:\Program Files (x86)\Innovative Software Design\Sage MyCommunicator for Outlook (if you have MyCommunicator)
Steps to duplicate
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