Are you still in history mode?

1. Is there a History menu (just beside the Help menu)?
2. If so, you have two options:
   • Click the Calculate taxes manually button in the Paycheque journal or
   • Close History before continuing

Have you installed the latest tax update?

1. Select Help, About Sage 50.
2. Confirm you have the latest release of Sage 50.

Is the Payroll ID active?

1. Select Help, About Sage 50, Support Info.
2. Confirm the Payroll ID is (Active).
3. To activate Select Help, Update Service Plan.
4. If this doesn’t work go to Help, Unlock Payroll.
5. Select the Enter Payroll ID button.
6. Confirm your Account ID.
7. Enter the Payroll ID.
   NOTE:

   Your Payroll ID is available in the Sage Customer Portal under your active services. You can also find it in your Sage purchase or renewal confirmation email.

8. Click OK.

Have you advanced to a new calendar year?

1. Sage 50 will only calculate the payroll taxes on the current calendar year the program is in.
2. Verify the calendar year hasn’t been advanced by starting to do an employee summary.
   • Select Reports, Payroll, Employee, then select Summary
   • Verify the options of years to choose from. The years must list as current year and previous year
   • If the future year is an available option, you've advanced the calendar year to the next year
   • Restore from a backup you created before advancing the year
   • Be careful not to overwrite the current file that you have by giving the restored file a new name
   • Manually enter missing transactions to bring the data file up to date